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KNOW-HOW THE VALUE CREATION FIELD
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As the initiator and driver of value creation, we focus our consulting missions around the business areas that trigger value creation within companies and around the sources of leverage for its delivery to the end customer.
- We perform many missions of strategic scoping, the goal of which is always to create value. Among our areas of specialization recurring themes are "value analysis" and the research and quantification of "development opportunities".
- The success of any strategy depends on its proper execution. We therefore attach great importance to the breakdown of the strategy into action plans, for whatever activity is under review: offerings of products and services, sales and marketing initiatives, or customer relations management.
- Finally, we assist our customers in the operational implementation phase of action plans, especially through "program or project management" which is often needed in increasingly transversal organizational structure.
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ORGANIZATION & IMPLEMENTATION MANAGEMENT
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Masterplans
CRM, customer experience, customer knowledge
Steering, KPI
Implementation of marketing plan / product plan
Development and launch
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Optimization of channels for contact and customer service
Organization, evolution, animation, management, steering
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Customer knowledge
Customer data model
Plan for data gathering, enrichment and qualification of customers
Quantitative data analysis
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Program management
Large transversal projects requiring specific organization and management tools
Organizing and managing change
Definition and implementation of organizations and processes
Program for managing change: business units, organization, processes and tools
Training and facilitation programs
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Project management support
Marketing and sales: needs assessment statement
Detailed specifications for the evolution of processes and tools
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